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Anti spam service Engineer/Analyst(Dublin based,Spanish/Portuguese speaking)

12
Oct
2011

Anti spam service Engineer/Analyst(Dublin based,Spanish/Portuguese speaking)

Posted: 11 October 2011
Company name: Microsoft
Location: Dublin
Ireland
Poster represents: employer
Terms of employment: Salaried employee
Hours: full time
Onsite: yes

Description:
Microsoft The Forefront for Office (FFO) team is looking for a Spam Analyst (Service Engineer) who will be responsible for protecting millions of our customers from spam and phishing emails. Forefront for Office is leading the way with high scale, high reliability and high value messaging services that address the growing need for anti-virus, anti-spam, and anti-phishing.

If you are looking for an exciting career opportunity at the forefront of enterprise services then the FFO team is looking for you. Spam analysts triage spam and false positive emails on a daily basis. He or she will implement and manage regular expressions to block spam while managing rule scoring. He or she will also need come up with innovative ways to write spam rules that block spam without resulting in false positives. The engineer will initially understand the existing system while working with other Spam Analysts in the team.

Key responsibilities:

Spam triage: Write new regular expression (or keyword) based spam rules with appropriate scoring, manage existing rules and their scoring, triage false positive emails with quick turnaround time.

Spam rules languages: responsible for writing rules to catch spam in English, Spanish and Portuguese emails.

IP delisting requests: Drive IP delisting requests. Research IP reputation and decide which IPs can be delisted from block lists.

Spam Research: Work with other spam analysts to understand new spam trends, generate innovative ideas to improve spam filter effectiveness and feedback processing tools.

Spam Escalations: Handle spam related live site escalations. Example: process outbound spam complaints and work with OPs, CS and partners to resolve the issue.

Work with Test, PM, OPs and CSS on a daily basis

Microsoft’s equal employment opportunities policy: http://www.microsoft.com/ireland/careers/equalopportunities/default.mspxhttp://www.microsoft.com/learning/mcp/msbc/mcas/default.mspx


Required skills:
Must Have Skills:

BS degree in Computer Science, related engineering degree or equivalent skills

Language expertise: Fluent reading and writing in English, Spanish and Portuguese languages is required to write rules that catch spam in these languages.

Experience in writing scripts or tools (in any programming language) to parse logs and mine data for spam triage/research

Preferred skill set: Experience in writing complex regular expressions, email protocols, Exchange, anti-spam knowledge; Experience in Windows, Linux or UNIX environment and basic scripting is preferable; fluent reading & writing Italian or other related languages and any other programming skills will be added bonus.

Come join the team that is driving hosted services for Exchange, is managing multiple international data centers and is helping to define how the hosted services business model can help customers control costs and drive substantial new business for Microsoft.


URL for more information:
https://careers.microsoft.com/JobDetails.aspx?ss=&pg=0&so=&rw=1&jid=45563&jlang=EN

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