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Human weakness enabling financial cybercrime

02
May
2017
Human weakness enabling financial cybercrime

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It may be time for a revision of, “the customer is always right,” at least in the financial sector.

That, Boston Police Detective Steven Blair told an audience of bankers at the Boston Fed’s 2017 Cybersecurity Conference on Monday, is because too many banking “customers” are fraudsters, who take advantage of the generally laudable desire of front-line employees to provide good customer service.

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