When AOL executive and Comcast customer Ryan Block recently tried to cancel his internet service, he ended up in a near-yelling match with a customer service representative who spent 18 minutes trying to talk him out of it. Rep: I’m just trying to figure out here what it is about Comcast service that you’re not liking. Block: This phone call is actually a really amazing representative example of why I don’t want to stay with Comcast. During the ensuing media frenzy, The Verge put out a call and sought out current and former Comcast employees, hoping to shed light on the inner workings of the largest broadcasting and cable company in the country.
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