The Latest in IT Security

Comcast customer tries to cancel service, gets put on hold for over 3 hours until office closes

13
Aug
2014

The hits just keep coming for Comcast. It was bad enough when Ryan Block recorded the infamous customer service call from hell and when another Comcast customer showed how Comcast would only refund bogus charges to his account after he revealed to them that he’d recorded a phone call with a rep who explicitly said the charges wouldn’t apply. Now Comcast is having to deal with yet another instance of embarrassingly bad service: A customer who tried to cancel his account and was promptly put on hold for three-and-a-half hours until Comcast’s customer retention offices had closed for the day. The customer in question, YouTube user Aaron Spain, decided to take a video of his experience once he hit his third hour of Comcast

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