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Four UK mobile operators agree to stop enforcing mid-contract price hikes

03
Dec
2013

Four of Britains largest mobile phone operators have agreed to government proposals to stop enforcing mid-contract price hikes and to cap bills from stolen or lost phones, as the cost of living shapes up as the top issue before an election in 2015. EE, the market No. 1 with roughly 27 million subscribers, Vodafone, Three and Virgin Media said they would allow customers to break contracts without penalty if their tariffs were raised mid-contract, a Department of Culture and Media statement said. No. 2 mobile operator O2, with about 23 million subscribers, said it was still in talks with Britains government about the proposals. O2 said in a statement, We need clarity on what the guidance means for us and our customers before we can sign up to all the commitments referred to by Government. It was not clear when the proposals on mobile phone charges – among some of the lowest in Europe – would be introduced, but the government said it was aiming for the liability cap to be in place from spring next year.

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