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Pay TV companies make their customers curse more than any other

19
Dec
2013

Have you ever dropped a profane four-letter word when dealing with your cable or satellite TV provider? If so then you aren’t alone… in fact, you’re one of many thousands. Call analytics firm Marchex has done an exhaustive study detailing which companies’ customers are most likely to curse them out over the telephone and has found that satellite TV and cable TV providers rank first and third among all industries, respectively. In fact, Marchex found that satellite TV companies get cursed out in one out of every 81 calls while cable companies get cursed out in one out of every 123 calls. So why are so many Americans are cursing out their pay TV providers over the phone? Marchex has

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