The infamous call between Ryan Block and a Comcast retention agent in which the rep refused to let Block unsubscribe from Comcast genuinely surprised me. Not because it wasn’t something I expected out of Comcast — there’s a very good reason it and Time Warner Cable are America’s two most hated companies, after all — but more because in the days following the call, several current and former Comcast employees reached out to me to talk about how Comcast’s policies are basically designed to make both their lives and their customers’ lives a living hell. I’ve occasionally gotten emails from disgruntled employees complaining about the companies they work for but the flood of emails I received from current and former Comcast employees
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