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Threat Operations Manager


Threat Operations Manager

Posted: 3 April 2012
Company name: Sophos
Location: Vancouver, BC
Travel: occasionally
Poster represents: employer
Terms of employment: Salaried employee
Hours: full time
Onsite: yes

Sophos has been recognized as one of Canada’s Top 100 Employers for 2006-2011 as well as BC’s Top 50 Employers from 2006 to 2012. As a global company, Sophos provides solutions that enable enterprises to secure and control their IT infrastructure. Sophos’s network access control and endpoint solutions simplify security to provide an integrated defense against malware, spyware, intrusions, unwanted applications and policy abuse. Sophos complements these solutions with innovative email and web security products that filter traffic for security threats, spam and policy infringements.

With over 20 years of experience, Sophos’s reliably engineered security solutions and services protect more than 100 million users in over 140countries. Recognized for its high level of customer satisfaction, award-winning channel program, and powerful yet easy-to-use solutions, Sophos has an enviable history of industry awards, reviews and certifications.

Sophos is headquartered in Boston, MA and Oxford, UK. More information is available at


We’re looking for an energetic and experienced Threat Operations Manager for a team of computer Threat Researchers located in Vancouver, BC. The ideal candidate will have an operational background in computer security with experience in developing proactive approaches against file, web and spam threats. This manager will be responsible for developing and leading the general direction of the team in achieving departmental goals and objectives. You will be in charge of day to day responsibilities, organizing daily workflow, setting team objectives and managing priorities to make sure all employees are reaching their full potential.

As a Threat Operations Manager you’ll have the responsibility for SophosLabs threat research operations in the region, ensuring timely protection available to our customers and optimizing our current team’s efficiency.

Main duties

Provide leadership for a team of Threat Researchers, particularly toward excellent customer response and highly effective, proactive detection.

Plan, drive and track the processing of malware and spam samples and customer requests.

Act as a problem domain expert on the subject of malware, spam and our detection technology.

Contribute to the detection development work.

Decide appropriate resourcing for workload including personnel, hardware, software and training needs based on Lab objectives.

Analyse trends to ensure that analysis and requests are completed within agreed timescales and to the required quality.

Work with peers within the department to plan changes and coordinate technical and system requirements and work plans.

Ensure Sophos and SophosLabs standards/guidelines are adhered to and provide input into their improvement.

Review short term SophosLabs processes with other SophosLabs managers and suggest improvements to methods.

Responsible for hiring, managing technical skill levels to minimize single points of failure and personal development through the Individual Development Review process.

Communicate frequently with staff through group meetings and individual sessions, ensuring issues and input from staff are listened to and that the company/department strategy/go

Required skills:
Team management or leadership experience working with technical teams

Working experience in the computer security industry

Excellent verbal and written communication skills of technical information

Strong problem solving skills

Windows OS internals expertise

Solid understanding of modern computer threats landscape and computer security industry.

Owning short and medium-term projects and tracking milestones of others involved in the project

High-level malware analysis

Persuading, influencing and motivating others

Customer-facing interactions

Desired skills:
Reverse engineering or malware analysis experience

Anti-spam experience

Developing, implementing, documenting and monitoring process changes

Data mining and data analysis skills

Software development or script programming

Project management

URL for more information:

Contact information:
Caitlin Murphy @ [email protected]

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