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True White-Knuckled Stories of Metrics in Action: The Faculty Systems

20
Sep
2014

A friend of mine is a security manager at a university. He keeps metrics for fun, mostly, he says, to torture people with. His project, over the years I’ve known him, is to constantly improve the service quality, reliability and security of the IT systems under his purview. As you can imagine, that’s a job that encompasses management, technology and politics in almost equal degrees.

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