According to the tech giant, the breach was detected and neutralized on November 9. The attacker apparently attempted to extract Dell.com user information, limited to names, email addresses and hashed passwords.
Dell.com allows users to purchase Dell devices, services and solutions, and it hosts support services for the company’s products.
Dell’s investigation so far “found no conclusive evidence” that data was actually stolen, but it admitted that at least some of the information could have been exfiltrated. The company claimed credit card and other sensitive information was not exposed.
However, as a precaution, Dell.com account passwords are being reset and users have been advised to change passwords for other accounts that use the same one. The password reset procedure will also affect the Premier, Global Portal, and support.dell.com (Esupport) online services.
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