As “defenders,” security professionals are laser-focused on protecting our organizations from the ongoing risks and threats they constantly face.
But sometimes this comes at the expense of something incredibly important: user experience. Why is this so important? For one, when confronted with untenable restrictions and difficult processes, people tend to find ways to work around that friction – which worsens the organization’s security posture.
Increased friction also results in user frustration and the tendency to give up more quickly. For an online business, for example, this might result in fewer purchases, lowering its revenue and profit.