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Achieving and sustaining compliance with the Payment Card Industry Data Security Standard (PCI DSS) is a daunting challenge for hotels because they handle many complex payment business cases. For example, consider the numerous new booking options and services to improve the customer’s experience during the reservation process and their stay. Also, debit and credit card payments represent 80% of the industry’s customer payment methods, and it can be difficult to master and protect the stream of payment data running through the business.
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