Automation is pervasive across our modern world and building lobbies are the latest place affected by the changes. The friendly receptionist or security guard is being replaced by kiosks, and it is big business, with sales expected to exceed $1.3 billion by 2025. These systems are officially called visitor management systems and allow businesses to check a guest in, give them a badge and control access to restricted areas of the facility.
Unlike simple pen and paper, they have the ability to authenticate visitors and provision badges for them in an automated way without allowing anyone to see who else has visited. If a visitor management system is working properly, it should be easier to identify which visitors are legitimate and if they should be allowed to move throughout the campus unescorted. If the systems are not working as intended, they can provide a false sense of security to the companies deploying them.
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