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Posts Tagged ‘apple support’

Mac Malware Monsoon in May

27
May
2011

Here’s a quick update on the Mac OS X malware landscape, a rather hot topic this month. May started off with the announcement of the DIY malware kit Weyland-Yutani BOT. This news was shortly thereafter dwarfed by numerous reports of fake (a.k.a. rogue) security software for the Mac; names include Mac Defender, Mac Protector, Mac […]

Category General Written by Blog Central > McAfee Labs 0 Comments

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Apple support to infected Mac users: “You cannot show the customer how to stop the process”

24
May
2011

ZDNet writer Ed Bott has posted the latest instructions to Apple tech support personnel regarding users calling in with active fake anti-virus “MacDefender” infections. Bott says he acquired the documents by talking with two anonymous Apple support representatives about how Apple is coping with the first widespread attack against OS X users. According to his […]

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Malware on your Mac? Don’t expect AppleCare to help you remove it

18
May
2011

ZDNet writer Ed Bott has today published a fascinating conversation with an AppleCare support rep on the subject of Mac malware. For reasons which will become obvious when you read the interview, the Apple support rep has chosen to remain anonymous. Chances are that if he hadn’t kept his identity secret that he would be […]

Category General Written by Naked Security - Sophos 0 Comments

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