When AOL executive and Comcast customer Ryan Block recently tried to cancel his internet service, he ended up in a near-yelling match with a customer service representative who spent 18 minutes trying to talk him out of it. Rep: I’m just trying to figure out here what it is about Comcast service that you’re not […]

Comcast’s customer care cancellation call crisis continues with a new episode, as IBTimes took a closer look at the claims made during that customer service call by the company’s representative who repeatedly said Comcast’s broadband is the fastest, wondering whether Comcast is purposely instructing its employees to lie about data speeds. The publication cites the most […]

A call to Comcast’s customer service last week went viral, as a customer who also happens to be a well-known tech blogger recorded the call with a Comcast employee, who tried to do everything humanly possible to prevent a service cancellation. Comcast is apparently very sorry about the incident, and the company published a memo in The […]