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Posts Tagged ‘comcast’

When AOL executive Ryan Block went public with a recorded a customer service call in which a Comcast representative refused, for the better part of 20 minutes, to cancel Block’s service, the recording went viral not because it was an anomaly, but because the rep’s sales tactics were familiar: most of us have been at […]

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Well looky here — The Verge has obtained some leaked documents detailing Comcast’s customer service representative training and… you’re not going to believe this… they make Comcast look pretty bad! The leaked documents unearthed by The Verge show that Comcast uses scorecards to grade its customer service and repair representatives and that sales is a huge chunk […]

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Many of the more than 150 current and former employees interviewed for The Verges Comcast Confessions series cited excessive sales pressure as one of the main reasons the company gets poor customer satisfaction ratings. Despite the fact that Comcast has departments devoted to both inbound and outbound sales, the company encourages its employees in customer service, […]

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THURSDAY, JANUARY 21, 2021
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Mission-Critical Broadband – Why Governments Should Partner with Commercial Operators:
Many governments embrace mobile network operator (MNO) networks as ...

ARA at Scale: How to Choose a Solution That Grows With Your Needs:
Application release automation (ARA) tools enable best practices in...

The Multi-Model Database:
Part of the “new normal” where data and cloud applications are ...

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