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Comcast Confessions: growing pains of a Goliath

11

Aug

2014

The now-infamous “Comcast Rep from Hell” recording recently sparked a conversation about the largest player in the cable industry, and it’s a timely one: Comcast is in the process of acquiring the second-largest cable provider, Time Warner Cable. Comcast and Time Warner have agreed on a price, but the deal isn’t done. The Federal Communications […]

Category CA Technologies Tech Written by The Verge 0 Comments

Get through to Comcast’s semi-secret customer service line with one of these special cards

07

Aug

2014

For years, Comcast has been giving its employees special cards to hand out to customers who had a negative or unpleasant experience that is unresolved. Once called Make It Right cards and recently rebranded as Were On It cards, the cards are printed with a unique ID number and a no wait hotline that connects […]

Category CA Technologies Tech Written by The Verge 0 Comments

5 Reasons Why You Should Admire Comcast

05

Aug

2014

It’s very fashionable to hate Comcast nowadays. The recent viral audio of their overzealous rep trying anything to keep a customer from disconnecting. The numerous surveys that consistently rate the company as one of the worst for customer service. The tens of thousands of frustrated tweets and forum posts you can easily find online just […]

Category CA Technologies Tech Written by Huffington Post 0 Comments

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Comcast Confessions: growing pains of a Goliath

Get through to Comcast’s semi-secret customer service line with one of these special cards

5 Reasons Why You Should Admire Comcast

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