Comcast’s customer care service is a mess, as many affected customers and even former and current employees will attest, no matter what the company says in public. It all became even clearer following that customer call that was recorded by a certain tech personality, and which quickly went viral, as it revealed that Comcast is desperately trying […]

Its now been two weeks since AOL executive and former Comcast subscriber Ryan Block published a recording of his insane dialogue with an overly persistent customer service representative, and we finally have the memo that the company sent out immediately afterward. Recently, an unfavorable phone call into Comcast has been circulating on the Internet, the memo […]

The infamous call between Ryan Block and a Comcast retention agent in which the rep refused to let Block unsubscribe from Comcast genuinely surprised me. Not because it wasn’t something I expected out of Comcast — there’s a very good reason it and Time Warner Cable are America’s two most hated companies, after all — but more […]