Posts Tagged ‘contact center workforce optimization technology landscape’

Account Takeovers Can Be Predicted Through Phone Fraud Service

Aug

2014

By analyzing different aspects of each call made to a contact center, Vijay Balasubramaniyan says that there is the possibility to identify an account takeover attempt 16 days before the cybercriminals decide to take action.Balasubramaniyan, CEO and CTO at Pindrop Security, a company offering services against phone fraud, says that before hijacking the account, cybercriminals […]

Category Security Written by Softpedia 0 Comments

‘Internet of Things’ takes hold in physical security

Apr

2014

One trend that is beginning to rapidly take hold across the technology landscape is the concept of what has been dubbed as the “Internet of Things” or IoT for short, which is essentially the proliferation of web-enabled devices throughout all industries.

Category Security Written by Topix 0 Comments

Verint Placed in a oeLeadersa Quadrant of Gartner 2013 Magic Quadrant…

Nov

2013

On an annual basis, Gartner evaluates the contact center workforce optimization technology landscape and positions providers in one of four quadrants.

Category Security Written by Topix 0 Comments

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Posts Tagged ‘contact center workforce optimization technology landscape’

Account Takeovers Can Be Predicted Through Phone Fraud Service

‘Internet of Things’ takes hold in physical security

Verint Placed in a oeLeadersa Quadrant of Gartner 2013 Magic Quadrant…

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