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More airlines are turning to Twitter to resolve customer complaints

05

Apr

2014

While many traditional businesses are still struggling to make use of social media, airlines are taking to the internet to streamline customer service. The Washington Post reports that many carriers, including Southwest, United, and Delta, have shifted customer service agents away from phone banks and toward Twitter accounts. For the airlines, the advantage lies in […]

Category CA Technologies Tech Written by The Verge 0 Comments

AT&T and Time Warner Cable ranked worst in customer service survey

25

Feb

2014

Pay TV, Internet and wireless service providers aren’t exactly America’s most beloved business categories. In fact, customers seem to love complaining about them constantly, and T-Mobile has found tremendous success by separating its practices from those of its rivals and portraying itself as the “Uncarrier.” Part of the reason people dislike wireless carriers and ISPs […]

Category CA Technologies Tech Written by Yahoo 0 Comments

IBM unveils $1 billion Watson Group in New York City to fund artificially intelligent apps

09

Jan

2014

IBMs Jeopardy!-winning artificial intelligence platform Watson has already branched out into highly advanced customer service, assisting doctors and opened its programming code to outside researchers. But today, Watson is getting its biggest show of support yet from IBM. This morning, the company announced the formation of the Watson Group, a new $1 billion-division within IBM that will focus specifically on […]

Category CA Technologies Tech Written by The Verge 0 Comments

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Posts Tagged ‘customer service’

More airlines are turning to Twitter to resolve customer complaints

AT&T and Time Warner Cable ranked worst in customer service survey

IBM unveils $1 billion Watson Group in New York City to fund artificially intelligent apps

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