No one likes waiting on the phone for customer support. Its always a miserable experience, and EE thinks its one customers will pay money to avoid. The UK carrier now offers callers the option of forking over 50 pence (roughly $0.83 USD) to jump ahead of everyone else waiting to speak with a representative. And what […]
Online communities are growing in popularity as companies increasingly rely on them for social customer support and service, marketing, sales, and product development. Communities are a vital element of the social business, enriching the customer experience and enabling co-creation of customer value. Smart businesses understand the benefits of…
Apple and IBM are now partners. Playing to their strengths, one will provide iPhones, iPads, and excellent customer support, while the other will help craft made-for-business apps and add device management, security, and analytics for enterprise clients. It’s an overt assault on BlackBerry’s last bastion of strength, the phone in every suit pocket, and should […]
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