On an annual basis, Gartner evaluates the contact center workforce optimization technology landscape and positions providers in one of four quadrants.
On an annual basis, Gartner evaluates the contact center workforce optimization technology landscape and positions providers in one of four quadrants.
According to Gartners figures its in China and Latin America where the demand is greatest. Sales of feature phones continued to decline and the decrease was more pronounced in markets where the average selling price (ASP) for feature phones was much closer to the ASP of affordable smartphones, said Anshul Gupta, principal research analyst at […]
Fresh evidence emerged Thursday that Windows Phone has steamed past BlackBerry to establish itself as the world’s No. 3 smartphone OS. New data from Gartner shows that Windows Phone sales hit 8.9 million in the third quarter of 2013, more than doubling the roughly 4 million Windows Phones sold in Q3 2012. Over the same […]
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