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Posts Tagged ‘outsourced support’

ZDNet writer Ed Bott has posted the latest instructions to Apple tech support personnel regarding users calling in with active fake anti-virus “MacDefender” infections. Bott says he acquired the documents by talking with two anonymous Apple support representatives about how Apple is coping with the first widespread attack against OS X users. According to his […]

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THURSDAY, MARCH 28, 2024
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Mission-Critical Broadband – Why Governments Should Partner with Commercial Operators:
Many governments embrace mobile network operator (MNO) networks as ...

ARA at Scale: How to Choose a Solution That Grows With Your Needs:
Application release automation (ARA) tools enable best practices in...

The Multi-Model Database:
Part of the “new normal” where data and cloud applications are ...

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