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A leaked customer service call turns the spotlight on Comcast

31
Jul
2014

In June 2014, a Comcast customer recorded a frustrating call with a customer service representative and posted it to the internet. Comcast has notoriously poor customer service and little competition in most of its markets, so unhappy customers cant switch. At the same time, Comcast is preparing for an acquisition of Time Warner Cable, something critics say would worsen problems at both companies and reduce choice for consumers. Almost anyone that has tried to cancel cable service, wireless service, or a gym membership knows how difficult it can be to do over the phone, but a recent call to Comcast by one customer might take the cake for the worst of them all.

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