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Comcast employees explain why their customer service is so terrible

17
Jul
2014

How is it possible that Comcast’s customer service is so relentlessly terrible? Hint: It’s not because it’s hired a disproportionate number of people who are psychotic. If you look at reviews of Comcast on Glassdoor, we can see that even current and former employees of the company think it does an absolutely terrible job of delivering quality customer service. What their reviews basically boil down to is that Comcast doesn’t offer enough resources or training to its staff to prepare them to deliver quality service and it puts too much emphasis on trying to upsell customers on more expensive service bundles at all costs rather than addressing needs and concerns. Here are some of the highlights: “Comcast is too big for

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