During a Senate hearing on the Comcast-Time Warner Cable merger Wednesday, Comcast executive vice president David Cohen finally addressed what multiple customer satisfaction surveys have said over and over and over and over and over again: Comcast and Time Warner Cable both have terrible customer service. The Washington Post reports that Cohen said Wednesday that “it bothers us we have so much trouble delivering high quality of service to customers on a regular basis” and that “sometimes, we need a kick in the butt.” Of course, just because Comcast is “bothered” by its terrible reputation doesn’t mean that it’s going to do anything proactive to improve it, let alone hold off on its $45 billion merger with Time Warner Cable because
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