The Latest in IT Security

Comcast says its customer service does a great job ‘way more than 99%’ of the time


Comcast received the dubious honor of being named the “worst company in America” earlier this month, and it regularly receives poor rankings in customer satisfaction surveys due to complaints that focus on the company’s service quality and problems with the quality of customer service it provides. According to Comcast’s executive vice president David Cohen, however, the company’s bad image makes no sense because its customer service is fantastic. “I point out we get over 300 million service calls a year. A million a day,” Cohen told The New York Times in a recent interview picked up by “So if we do a great job on 99 percent of them, then we are going to have three million people who are angry

Comments are closed.


SATURDAY, MAY 15, 2021

Mission-Critical Broadband – Why Governments Should Partner with Commercial Operators:
Many governments embrace mobile network operator (MNO) networks as ...

ARA at Scale: How to Choose a Solution That Grows With Your Needs:
Application release automation (ARA) tools enable best practices in...

The Multi-Model Database:
Part of the “new normal” where data and cloud applications are ...



Latest Comments