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Comcast says its customer service does a great job ‘way more than 99%’ of the time

22
Apr
2014

Comcast received the dubious honor of being named the “worst company in America” earlier this month, and it regularly receives poor rankings in customer satisfaction surveys due to complaints that focus on the company’s service quality and problems with the quality of customer service it provides. According to Comcast’s executive vice president David Cohen, however, the company’s bad image makes no sense because its customer service is fantastic. “I point out we get over 300 million service calls a year. A million a day,” Cohen told The New York Times in a recent interview picked up by DSLReports.com. “So if we do a great job on 99 percent of them, then we are going to have three million people who are angry

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