Comcast has said repeatedly that it has no intention of throttling Netflix’s traffic and there may be a good reason to believe it’s telling the truth. Not because Comcast executives are benevolent cherubs, of course, but more because they’re smart enough to know that throttling Netflix’s traffic would lead to a public relations battle that they would lose very, very badly. CNN brings word that Netflix’s customer satisfaction has hit a three-year high according to a new survey by the American Consumer Satisfaction Index and has been steadily recovering from the hit to customer satisfaction it took three years ago that the ACSI says “was inflicted by the 2011 increase in fees.” What does this have to do with Comcast? Well the
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