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Congress takes on businesses that fine customers for bad reviews

17
Sep
2014

The fight over whether companies can stop customers from posting bad reviews is going national. Today, Reps. Eric Swalwell and Brad Sherman (both D-CA) introduced the Consumer Review Freedom Act, which bans businesses from adding non-disparagement clauses to contracts that consumers have to sign. That means that they wouldnt be able to reserve the right to fine or otherwise penalize people who posted negative reviews on Yelp or any other site, a phenomenon that started getting more attention earlier this year. …

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