Jim needs to have his knee replaced. He is a 52-year-old former long-distance runner who has recently picked up on CrossFit and often wears a Fitbit. To schedule the surgery, he goes online and coordinates his family’s calendar with the calendars of his surgeon and the pre- and post-operation nursing teams. He is asked a few personal questions: In the past year, did he ever have trouble covering co-payments? Does he have friends or family who can transport him to rehabilitation therapy? Does he have to climb stairs to reach his bedroom? After a short wait he receives his Quality
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