Comcast’s customer care cancellation call crisis continues with a new episode, as IBTimes took a closer look at the claims made during that customer service call by the company’s representative who repeatedly said Comcast’s broadband is the fastest, wondering whether Comcast is purposely instructing its employees to lie about data speeds. The publication cites the most recent survey from Speedtest.net and PC Magazine (September 2013), which said that Comcast was the third fastest broadband provider in the country, following Midcontinent Communications and Verizon’s FiOS. However, during the call that went viral the other week, a Comcast employee kept repeating that Comcast offers subscribers the fastest Internet in the country. “You’re not interested in the fastest Internet in the country?” the rep asked during
Is Comcast lying about its Internet speeds to prevent service cancellations?
23
Jul
2014
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