Comcast’s corporate headquarters, Comcast Center, is the tallest building in Philadelphia. Comcast earned Consumerist’s “Worst Company in America” title twice, first in 2010 and again this year, 2014. It ranks at the very bottom of the American Consumer Satisfaction Index, underperforming even the rest of the cable industry, where “high prices, poor reliability, and declining customer service” are endemic. In mid-July, AOL executive Ryan Block placed a call to Comcast customer service in an effort to cancel his service.
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