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U.S. subscribers explain why they hate their ISPs

10
Dec
2013

It’s no secret that most Americans really don’t like their Internet service providers and now Ars Technica has reached out to its reader base to get a better understanding of exactly why Americans hold their ISPs in such low esteem. What emerges, Ars finds, is consumers who are fed up with “high prices, data caps, absurd policies, and incompetence.” One Ars reader, for example, reports that Time Warner Cable has sent him an absurd array of bills that range from just $15 all the way up to $145. Because the terminology in the bills was so confusing, the reader said that he had no way to know what he was being charged for or why his bills would fluctuate so

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