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Verizon accused of forcing FiOS and wireless on customers by refusing to fix old landlines

24
Mar
2014

California-based consumer advocacy organization The Utility Reform Network (TURN) has formally accused Verizon of refusing to perform repairs on old landline telephone service in an effort to force some customers into adopting its Internet, VoIP and wireless phone services. “TURN is requesting relief for customers who Verizon has cut off basic landline phone service and forced to purchase inferior internet service- in some cases without their knowledge or consent,” the group said in a statement last week. It also said that it filed an emergency motion filed at the California Public Utilities Commission last Monday. “Verizon’s practice of allowing its copper network to deteriorate and then attempting to migrate basic telephone service customers to either FiOS or Voice Link without notice,

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