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Virgin Atlantic using Google Glass, Sony smartwatches for London passenger check-in

11
Feb
2014

Virgin Atlantic has begun a six-week test aimed at giving its employees more information about some passengers as they enter the London Heathrow airport. The program, which is currently designed only to aid customer service staff attending to upper class passengers, uses Google Glass and Sonys SmartWatch 2 to serve up information about passengers and their destinations: From the minute Upper Class passengers step out of their chauffeured limousine at Heathrows T3 and are greeted by name, Virgin Atlantic staff wearing the technology will start the check-in process. In future, the technology could also tell Virgin Atlantic staff their passengers dietary and refreshment preferences – anything that provides a better and more personalized service.

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