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Yet another survey shows Comcast and TWC are hated by their customers


Three things in life are certain: Death, taxes and rock-bottom customer satisfaction ratings for America’s two largest cable companies. Consumers Union, the policy and advocacy division of Consumer Reports, is touting a new survey from the Consumer Reports National Research Center showing that Comcast and Time Warner Cable are two of the three least liked pay TV providers in the United States. The survey, which was conducted among nearly 82,000 Consumer Reports readers, found that Comcast ranked 15th and Time Warner Cable ranked 16th out of 17 pay television providers when it came to customer satisfaction. Both companies received low marks for both value and customer support, which generally lines up with every other major customer satisfaction survey we’ve seen about them. More

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