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This is what Comcast instructed employees to do following viral-call-gate

31
Jul
2014

Comcast’s customer care service is a mess, as many affected customers and even former and current employees will attest, no matter what the company says in public. It all became even clearer following that customer call that was recorded by a certain tech personality, and which quickly went viral, as it revealed that Comcast is desperately trying to put a stop to service cancellations. The company took immediate action by apologizing for the incident and explaining its customer care policies publicly. Internally, the company served its employees a new memo supposed to be a reminder of its “customer interaction policy.” That memo has obviously leaked – maybe that was its purpose in the first place – and was published by The Verge. “Comcast

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