How is it possible that Comcast’s customer service is so relentlessly terrible? Hint: It’s not because it’s hired a disproportionate number of people who are psychotic. If you look at reviews of Comcast on Glassdoor, we can see that even current and former employees of the company think it does an absolutely terrible job of delivering […]

By now, you’ve probably heard the ridiculous phone call between former Engadget editor-in-chief Ryan Block and a Comcast representative who refused to let him unsubscribe to Comcast’s service and instead barraged him relentlessly with questions asking him why he’d ever think of leaving the best cable provider in the history of the world. Although Comcast says that this particular customer […]