Comcast regularly comes in at the bottom of customer satisfaction rankings, and a recorded phone call with an especially frustrating customer service rep recently reinforced that impression. The Verge interviewed more than 100 current and former Comcast employees to find out why. Were publishing the results in a series called Comcast Confessions, and we also had a short […]

In June 2014, a Comcast customer recorded a frustrating call with a customer service representative and posted it to the internet. Comcast has notoriously poor customer service and little competition in most of its markets, so unhappy customers cant switch. At the same time, Comcast is preparing for an acquisition of Time Warner Cable, something […]