The Latest in IT Security

The anti-Comcast: Apple’s secrets to making you a happy customer

09
Sep
2014

Apple customers are fanatically loyal and one way that Apple keeps them that way is by offering terrific customer service at its retail outlets. Business Insider has talked with Carmine Gallo, who has just written an entire book on Apple’s customer service called The Apple Experience, and he dishes some interesting information about how Apple makes its retail experience as pleasant as possible. And you’ll be amazed to know that, unlike Comcast, it doesn’t involve constantly trying to upsell the customer on services they don’t need. THE ANTI-APPLE: Comcast employees explain why their customer service is so terrible The key thing to take away from the interview is that Apple employees are taught a system under the predictable acronym of A.P.P.L.E. that gives

Comments are closed.

Categories

TUESDAY, OCTOBER 22, 2019
WHITE PAPERS

Mission-Critical Broadband – Why Governments Should Partner with Commercial Operators:
Many governments embrace mobile network operator (MNO) networks as ...

ARA at Scale: How to Choose a Solution That Grows With Your Needs:
Application release automation (ARA) tools enable best practices in...

The Multi-Model Database:
Part of the “new normal” where data and cloud applications are ...

Featured

Archives

Latest Comments

Social Networks