By now, we all know about Comcast’s customer service — it really is terrible and it’s a direct reflection of the fact that Comcast is much more interested in upselling you on pricier products than on actually fixing your problems. However, The Verge’s Adrianne Jeffries has just written a killer new report that reveals that there’s a secret way to get Comcast to give you the customer service you deserve. Apparently, Comcast has developed a series of special “We’re On It” cards for customers who have had “a negative or unpleasant experience that is unresolved.” Comcast employees are allowed to each year give customers 12 of these cards, which have unique ID numbers and which let their owners bypass the standard Comcast customer service
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