A call to Comcast’s customer service last week went viral, as a customer who also happens to be a well-known tech blogger recorded the call with a Comcast employee, who tried to do everything humanly possible to prevent a service cancellation. Comcast is apparently very sorry about the incident, and the company published a memo in The Consumerist, where the company’s COO Dave Watson tried to explain the company’s side of the story. In short, Comcast is annoyed at how it all went – and it’s probably even more annoyed the call was recorded in the first place – but that doesn’t mean it’ll stop trying to prevent service cancellations in the future. It’ll just do it in a different, more respectful
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