A botched wireless update for a remotely accessible smart lock system has bricked hundreds of them. The locks suffered a “fatal error,” according to device’s manufacturer LockState, rendering them unable to locked. Customers are asked to either return impacted locks for repair, or request a replacement.
“We realize the impact that this issue may have on you and your business and we are deeply sorry. Every employee and resource at LockState is focused on resolving this for you as quickly as possible,” wrote Nolan Mondrow, CEO of LockState in an email sent to customers last week.
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