In the complex and high-stakes arena of cybersecurity, where the difference between protection and a catastrophic breach can hinge on a single decision, the unfiltered opinions of frontline practitioners offer the most resonant form of validation. While analyst reports provide crucial market analysis, it is the voice of the customer—the IT and security professionals managing threat landscapes daily—that truly gauges a platform’s real-world efficacy. CrowdStrike has once again secured this vital endorsement, being named a Customers’ Choice in the January 2026 Gartner® Peer Insights™ ‘Voice of the Customer’ for Endpoint Protection Platforms (EPP) report. This recognition, representing a consistent pattern of user-driven acclaim, underscores the company’s sustained ability to meet and exceed the rigorous demands of modern enterprise security, solidifying its position not just through expert analysis but through the direct experience of its global user base.
A Legacy of Customer-Validated Excellence
The foundation of CrowdStrike’s continued recognition is built upon a consistent and verifiable record of customer satisfaction and market leadership. This is not a fleeting honor but the result of a long-term strategy focused on delivering tangible outcomes, a fact reflected both in hard data and an unparalleled history of accolades based directly on user feedback. The company’s performance in the Gartner Peer Insights report demonstrates a deep understanding of customer needs and an ability to translate that understanding into a platform that consistently performs under pressure.
Data-Driven Dominance in Customer Satisfaction
The “Customers’ Choice” designation is far from a subjective title; it is a distinction grounded in a substantial volume of verified, empirical data from end-users. The latest report, which synthesized 800 overall customer responses as of November 2025, reveals a clear preference for CrowdStrike’s offerings. Within this competitive field, the company distinguished itself by accumulating the highest number of 5-star ratings when compared to any other vendor also recognized as a Customers’ Choice. This quantitative superiority points to a widespread and deeply felt appreciation for the platform’s capabilities, performance, and overall value. Such a high concentration of top-tier ratings suggests that the user experience is not merely satisfactory but exceptional, consistently delivering on the promises of modern endpoint protection and exceeding the expectations of a discerning and technically proficient user base who are directly responsible for safeguarding their organizations’ most critical assets.
Beyond the sheer volume of positive ratings, the 97% “Willingness to Recommend” score provides a powerful insight into the level of trust and advocacy the platform inspires. This metric is often considered the ultimate test of customer loyalty, as it signifies that users are not only content with the product for their own use but are confident enough in its value to stake their professional reputation on recommending it to their peers. Such a high score indicates that the CrowdStrike Falcon® platform has successfully transitioned from being a mere security tool to a trusted strategic partner in its customers’ cybersecurity programs. It reflects a relationship built on reliability, effective protection, and a positive overall experience that empowers security professionals and encourages them to become vocal champions of the solution within the broader industry, creating a self-reinforcing cycle of trust and validation.
An Unprecedented Six-Year Streak
The most compelling aspect of this recognition is its remarkable consistency over time, a feat that firmly establishes a trend of enduring market leadership. CrowdStrike holds the unique and unmatched distinction of being the only vendor to have been named a Customers’ Choice in every single iteration of the Gartner Peer Insights™ ‘Voice of the Customer’ for EPP report since the report was first established. This marks the sixth consecutive time the company has achieved this honor, transforming it from a noteworthy achievement into a definitive pattern of sustained excellence. In a rapidly evolving cybersecurity landscape where threats, technologies, and customer expectations are in constant flux, maintaining such a high level of user satisfaction year after year demonstrates an extraordinary ability to adapt, innovate, and continuously deliver on core promises. This streak is a testament to a long-term vision and a deep commitment to customer-centric development that goes far beyond short-term market trends.
This six-year run of customer-led acclaim provides a powerful counter-narrative to the often-volatile nature of the technology sector, where market leaders can rise and fall with shifting paradigms. For CrowdStrike, this consistency suggests a deeply entrenched market position built on a fundamentally sound and scalable architecture—the cloud-native Falcon platform. It proves that the platform’s value proposition has not only resonated with an initial wave of early adopters but has successfully scaled to meet the needs of a diverse and growing global customer base. This sustained validation from the front lines of cybersecurity serves as a powerful signal to the market, indicating that the platform is not just a point-in-time solution but a durable and future-proof investment for organizations seeking a long-term partner in their fight against sophisticated adversaries, a partner that has proven its worth through the most rigorous test of all: years of real-world deployment and customer scrutiny.
The Voice of the Customer: Core Strengths of the Falcon Platform
Digging deeper into the qualitative feedback from verified users reveals a clear consensus on the specific attributes that make the CrowdStrike Falcon® platform a preferred choice. The reviews consistently highlight a trio of core strengths: operational simplicity that reduces friction for security teams, superior protective power that doesn’t compromise system performance, and advanced detection capabilities that instill confidence at every level of an organization, from the security analyst to the CISO. These themes paint a detailed picture of a solution designed with the practitioner in mind.
Effortless Deployment and Operational Simplicity
One of the most frequently praised attributes of the Falcon platform is its profound ease of use, spanning the entire lifecycle from initial deployment to daily management and ongoing maintenance. Customer testimonials, including one from a System Security Manager, repeatedly emphasize that the solution is remarkably “easy to deploy and maintain.” This operational simplicity is a direct result of its foundational design as a cloud-native platform with a single, lightweight agent. This architecture eliminates the complexity and resource drain commonly associated with legacy endpoint security solutions, which often require cumbersome on-premises infrastructure, multiple agents for different functions, and frequent, disruptive updates. By contrast, the Falcon platform’s streamlined approach significantly lowers the total cost of ownership and frees up valuable time for security teams, a critical benefit for organizations where skilled personnel are a finite and precious resource.
The strategic value of this operational efficiency extends far beyond mere convenience; it fosters organizational agility and resilience. In today’s dynamic threat environment, the ability to deploy or update security controls rapidly across an entire enterprise—whether it consists of thousands or hundreds of thousands of endpoints—is a decisive advantage. The platform’s low-friction model allows security teams to scale their protection efforts in line with business growth, onboard new acquisitions seamlessly, and adapt to changing work models like remote and hybrid environments without being hindered by technological constraints. This allows IT and security professionals to pivot their focus from the burdensome tasks of tool management and maintenance toward higher-value, strategic initiatives such as threat hunting, security awareness training, and proactive risk reduction, ultimately strengthening the organization’s overall security posture.
Superior Protection Without Performance Compromise
At the heart of any Endpoint Protection Platform is its core mission: to stop breaches. Customer feedback unequivocally affirms that the CrowdStrike Falcon® platform excels in this primary function. A Director of IT Security and Risk Management articulated a common sentiment, stating their organization chose CrowdStrike for the “best protection in the market” and its “high protection levels from new threats.” This highlights the platform’s efficacy against the full spectrum of modern attacks, from commodity malware to sophisticated, fileless techniques employed by advanced persistent threats. Users consistently report a tangible reduction in security incidents and a heightened sense of security after implementation, validating the platform’s ability to deliver on its promise of stopping breaches through a powerful combination of machine learning, artificial intelligence, and expert threat intelligence.
Crucially, this elite level of security is achieved without the traditional trade-off of system degradation, a pain point that has long plagued endpoint security. The same director emphasized the platform’s “low CPU demand,” a critical advantage that ensures business productivity remains unhindered. Legacy security agents are often notorious for consuming significant system resources, leading to sluggish performance, frustrated end-users, and pressure on IT teams to scale back security controls. The Falcon platform’s single lightweight agent, which offloads the heavy lifting of analysis and correlation to the cloud-based Security Cloud, sidesteps this issue entirely. This ability to deliver robust, multi-layered protection while maintaining a minimal footprint on the endpoint is a key differentiator that resonates deeply with customers, as it allows them to fortify their defenses without creating friction for the business or its employees.
Building Confidence with Advanced Threat Detection
Beyond its ability to block known malware and exploits, the Falcon platform is highly valued for its advanced capabilities in identifying and neutralizing novel and stealthy threats that often bypass traditional security tools. A Chief Information Security Officer (CISO) with experience deploying the solution across multiple organizations praised its capacity to “detect novel malicious and anomalous endpoint behavior” as a primary reason for their continued reliance on it. This speaks to the platform’s sophisticated Endpoint Detection and Response (EDR) capabilities, which provide deep, real-time visibility into all endpoint activity. By leveraging the vast telemetry of the CrowdStrike Security Cloud and applying advanced AI, the platform can identify subtle indicators of compromise and patterns of attacker behavior that are invisible to signature-based or less mature solutions, empowering security teams to uncover and stop sophisticated attacks in their earliest stages.
This depth of visibility and advanced detection power directly translates into a higher level of confidence and peace of mind for security leaders. The same CISO noted that they can “verify its monitoring and blocking,” a statement that underscores the importance of transparency and reliability in a security solution. For CISOs, who are ultimately accountable for managing cyber risk, the ability to trust their tools and validate their effectiveness is paramount. This sentiment was echoed by CrowdStrike’s Chief Technology Officer, Elia Zaitsev, who framed the customer recognition as the “strongest validation in cybersecurity.” This confidence is further buttressed by the company’s parallel recognition as a Leader for the sixth consecutive time in the 2025 Gartner® Magic Quadrant™ for EPP, an analyst-driven assessment that complements the user validation. Together, these accolades painted a comprehensive picture of a platform that had earned the trust of both industry experts and, most importantly, the professionals who relied on it every day to protect their organizations.
