Change Management
Cranes swing above Klang Valley skylines while spreadsheets, paper forms, and siloed apps still decide whether families can get keys on time, a paradox Malaysia’s largest developer is racing to resolve. The stakes are systemic: property sets the tempo for construction, finance, and national housing priorities, yet the data that binds them remains
Vernon Yai has spent his career safeguarding data and reshaping how organizations govern it, and in 2019 he stepped into a CIDO role at Malaysia’s largest property developer to turn that rigor into real-world outcomes. In this conversation, he reflects on moving from land and bricks to code and models, the stubborn analog gaps in inspections and
The Lead Twenty minutes into a routine payroll run, a silent glitch halted deposits across three states, freezing rent money, pharmacy purchases, and weekend paychecks while status pages still showed serene green. By the time chat channels filled and the incident bridge lit up, one question defined every choice: optimize for fast recovery, or
From land-and-expand to control-and-compound: why ServiceNow’s Q1 2026 reframes the platform story Boardrooms tracking AI budgets and breach headlines reached a consensus this quarter: platform control now beats tool sprawl for both resilience and returns. Against that backdrop, ServiceNow’s latest results—$3.67 billion in revenue, up 19% year
Enterprises pushing AI from pilot to production are discovering that apparently serviceable data estates conceal years of shortcuts and mismatches that modern models expose at machine speed and unforgiving scale, turning minor inconsistencies into recurring failure modes that drain budgets and stall programs. The pattern is strikingly consistent: